Having recently completed my first Crystal cruise, I can't express enough how terrific it was. My husband and I had a great experience coupled with exceptional service. In the Lido, the servers would never let either on of us carry or get anything on our own! In the dining room, our water glasses were always filled and we always had our wine promptly (we were at a table for 8 and not everyone ordered the same wines). I didn't have any experience with room service so I can't comment on that. However, I'm sure from time to time not everything can go so smoothly. We were very fortunate that our first experience was such a memorable experience.